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Issue After Router Reset

SS2002
New Poster

Issue After Router Reset

I recently attempted to restart my router by using the reset button on the back. After the reset, I was unable to sign in to the wifi using the password on the back of the router. Is there any natural fix for this, or will I need to get another router from HughesNet?

4 REPLIES 4
maratsade
Distinguished Professor IV

Re: Issue After Router Reset

I think that's what's supposed to happen if you use the button in the back; it resets the modem and it has to be reconfigured.  You may want to call customer service; they may be able to walk you through reconfiguration.  They can also check your modem to see if there's an issue with it. 

MarkJFine
Professor

Re: Issue After Router Reset

When you hit the red button it resets *everything* to a factory condition, including the satellite ephemeris and channel data required for establishing a satellite link.

You will have to call customer service to talk you through re-registering the modem with your assigned satellite.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Liz
Moderator
Moderator

Re: Issue After Router Reset

Good morning folks, 

 

Just to clarify, the modem should be able to re-register on its own after a factory reset. At this point, if the password on the back isn't working, I'd see if I could log into the wifi settings and see if you can make adjustments there. After a reset, the default admin password should let you into the settings.

 

Edit: Also, please don't do a factory reset unless directed to by a HughesNet representative. Smiley Happy

 

-Liz

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maratsade
Distinguished Professor IV

Re: Issue After Router Reset

Thank you for that info, @Liz . Wonder if this could be added to the knowledge base, as my impression (and that of others, from what I've read) has been that resetting the modem is a no-no.