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Issues with Google Apps

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Sophomore

Issues with Google Apps

My son has to do online public schooling. His school is using Google Classroom and Google docs to accomplish this. The high school kids all have Chromebooks to work from or they can work from their home devices. Last week this was slow but still worked. This week we can't access Google Classroom or any of the Google apps, just Chrome itself and Gmail. On my PC (Win 10) and his personal laptop (also Win 10), if you try to load docs.google.com it just comes up with a white screen and spins until an error comes up. He can't get his school Chromebook to connect to Hughesnet at all. Our iPad and both iPhones bring up Google Classroom and Google Docs in offline mode and refuse to go online. I've even tried our old Linux machine that we never use anymore and it can't get them to load either. Everything else works fine! I've rebooted systems, cleared browser caches, even gone so far as to try to download Google Apps from the Windows Store. It won't work either. And it's just us, because I've reached out to other parents from our district and they aren't having this issue. If it weren't for the fact that google.com and gmail.google.com were working I would think Hughesnet was blocking Google.
I don't think this is a data issue because we got an email just a few days ago from Hughesnet that they were lifting data limits indefinitely to help all the people who are now working and going to school from home.

18 REPLIES 18
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Distinguished Professor I

Re: Issues with Google Apps

Breninithaca, 

You're not alone. I'm experiencing the same issue with Google docs and Google drive.  They just won't load on the HN network but work on others.  Ditto icloud apps from Apple.  Very odd. Hopefully they'll figure out what the problem is. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

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Sophomore

Re: Issues with Google Apps

I can't help but wonder if they've blocked them deliberately because the number of people working from home and the number of kids doing online school is overloading their system. If that is the case, they need to do something about it - like yesterday.

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Associate Professor

Re: Issues with Google Apps

1. They know about the problem - I've already brought it to their attention.

2. They are not deliberately blocking, in fact they are prioritizing school/teaching apps.

3. What's known is that there's an issue with the way Google Drive is specifically interacting directly as well as from within Google Classroom - it's timing out. It's a good possiblity that the problem lies with Google themselves or in the internet backbone.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor I

Re: Issues with Google Apps

Cheers, Mark, for being the voice of reason. 

 

" It's a good possiblity that the problem lies with Google themselves or in the internet backbone."

 

That's what I thought too, that it may be something from Google, and also from Apple. 

The engineers will find it sooner or later, I hope sooner. 

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Associate Professor

Re: Issues with Google Apps

'the backbone' for many of HN groundstations is basically what used to be Level3 and Qwest, all bought up by CenturyLink, who has the worst network performance ever. So it would not surprise me in the least if it weren't them doing some 'prioritization' of their own, imo.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor I

Re: Issues with Google Apps

Like Mark said, that's not it.  HN has actually worked to provide more support for homebound kinds and parents. Best thing to do right now is to hang tight and wait until they figure out what's going on, and if you can, contact the schools to let them know there are issues going on. It's very likely they know already and that they're willing to help if they can. 

 

Breninithaca wrote:

I can't help but wonder if they've blocked them deliberately because the number of people working from home and the number of kids doing online school is overloading their system. If that is the case, they need to do something about it - like yesterday.


 

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Distinguished Professor I

Re: Issues with Google Apps

This whole thing will make or break CL.  I'm rooting for make, myself. 

 


@MarkJFine wrote:

'the backbone' for many of HN groundstations is basically what used to be Level3 and Qwest, all bought up by CenturyLink, who has the worst network performance ever. So it would not surprise me in the least if it weren't them doing some 'prioritization' of their own, imo.


 

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Moderator
Moderator

Re: Issues with Google Apps

Hi Breninithaca,

 

Thank you for your detailed description about your Google Classrooms experience, this is exactly the type of feedback our engineers are looking for and collecting right now so they can address this for everyone. Once we have further updates on this, we will let you know.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor I

Re: Issues with Google Apps

Please add me to the list as well, @Liz .  Also, icloud.com spins and spins and never loads while on the HN network. (I can start a new topic if you'd like).