The last time it happened I thought it was due to high congestion due to Covid restrictions. Now the same thing is happening about the same time as last year. I'm guessing it has something to do with the DST changing because it started about the same time the clock changed.
The System Status shows "green" even though I have no connection. I've tried rebooting the modem multiple times, checking the dish alignment (signal 89-91, ACP comes back low 70s to low 80s each time) and Force Ranging. I even tried tearing down the turbopage. The connectivity tests, for the most part, come back fine even when I had no connection. The NOC test fails every once in a while even during the day. None of those have worked in getting a connection. I've included screenshots from different evenings when the problems occurred.
Thank you Liz,
I haven't heard anything about my problem being fixed yet so, I'm guessing it's still being worked on. The drop out seems to have shortened in the last few days. The connection gets pretty slow or intermittent before and after the drop out. Everything is fine according to the modem, system status green, cross pol tests upper 70s low 80s, force ranging and connectivity test come back fine. The pings are still coming back with low or no pin gs received when it happens. When I look at the hourly diagnostic it has a lot of red Xs for DNS Acceleration [N]. Have your heard anything from the techs regarding my issue? Thank you.
Hi Liz,
Thank you for keeping this open for me. I've got some good news and some bad news lol.
The good news is the DNS issue has been addressed. The bad news is I can't for the life of me find the phone number to call to report the problem I've been having. Our connection worked fine for a while but the same problem has come up since. Again, everything looks fine in the System Control Center but, occasionally the test to the NOC center fails and even when it goes through fine my connection is dead or very slow during the Bonus Zone. Also, the connection seems a bit slower during the day too when using our allotted FAP. It's getting a bit annoying trying to do anything online during the Bonus Zone.
