Kindle fire losing connectivity.

[cwescott92]

We have 2 computers and 1 kindle fire on internet. The kindle fire loses internet connection several times a day . When I go to wireless and try to connect I get can not connect error message. Sometimes resetting the router brings it back, but the computers are not losing connection daily like the fire.

[BirdDog]

Note the message at top of page here: http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680

[cwescott92]

Not that. It's up to date, but thanks for trying.

[BirdDog]

Then same question about router, is its firmware up to date? Did this just start happening or always been that way?

Sounds like an issue between the Kindle and router maintaining connection, not on Hughes side since computers are fine.

[cwescott92]

Only been with Hughes net a couple months. I have been traveling between old house and new house and I use the kindle, so when I am here I would say it has always happened. Both computers have no issues. Router was purchased in March. How would I check its firmware?

[Gwalk900]

Open the routers internal interface and find its "UPDATE" utility.

[BirdDog]

Go to the router manufacturers site and lookup your model, should be a support page how to check and update it.

Is there a timer setting on Kindle to close the connection after a set period of inactivity?

Also what Gwalk said.

[cwescott92]

I'll try both ideas in early a.m. with my bonus bytes and let you know. Thanks

[cwescott92]

I'll try both ideas in early a.m. with my bonus bytes and let you know. Thanks. No timer setting.

[Amanda]

Hi cwescott92

We're glad to see our community champs got a headstart on this! Please let us know if you still need assistance after updating your router's firmware and we'll be here to lend a hand.

Thanks
Amanda