HughesNet service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.
Same with us. My wife is going to lose her job due to lack of VPN support. When i first spoke with Hughes sales they said as long as I could hook to internet is should be fine. When problems started we contacted the tech support, (India based I think) and after many frustrating conversation with his broken English He said "they (sales) should not say we support VPN". If we cannot get something worked out we will have to cancel our subscription and join the battle of fighting cancelation fees. I do not recommend Hughes net for people working from home or that use the internet more than casually during the day.
Because this is an old thread, and to keep your issue separate, please create a new topic to receive help. You can do so by clicking on the "Create a topic" button on the upper right while in the Tech Support section.
If your sales call was no more than 90 days ago you can request it to be reviewed by the reps to verify what was told to you. If it's determined that you were misled, you may have recourse.