Got this letter yesterday and then an automated phone call a few minutes ago saying the same thing. Do we have any idea when this will happen? Anyone else get the email? I'm still moving at the speed of a 100 year old turtle! These speeds are from the last 11 days, with the top speed being tested yesterday
Thank you for posting. You'll see we're working to keep in communication with you during the repair process for escalated cases. Stay tuned for further updates via email, telephone and online here in the community.
Thank you Amanda. Keeping the lines of communication open is very important and goes a long way in keeping the customer's spirits up and having hope a solution/fix is on the way. I got a call today from upper level tech support asking how my speeds were today. At 5am this morning, I did sevreal speed tests. They were all in the mid to upper 40Mbps! I did three tests when the tech agent call called. Tests were run between 2:50 and 3:30pm. They ranged from 22 to 36Mbps. Much MUCH better!!! I'll be looking forward to further updates via email, telephone and online here in the community.
Thanks again Amanda!
Glad you have got a better service, for now.
I recently downgraded our service to 20GB from 30GB. The speed is fine and fast in the early morning, but when the service is really needed in the evening, we are always at around 1Mbps and less. Funny how the upload speed never changes and is always around 3Mbps. It made no difference to our actual evening speed when we'd exhausted all our data last month and were supposedly speed capped. So why bother paying for something you don't get?! We use the Playon app to schedule and download movies/videos overnight and fully utilize the 50GB.
I remember the WildBlue days back in 2010. Speeds really sucked and forget any Youtube watching! Today, HughesNet Gen 5 would be a useful and acceptable, if still a pricey, rural internet provider if it actually delivered on its speed promise.
Re: Letter & Phone Call From HN Promising A Fix For Our Slow Speeds (HughesNet Community Subscription Update)
Not sure who to thank Amanda, the person who read my email at customer care or you, but d/l numbers are back up!
Hoping they can stay that way
Here are today's testmy numbers starting at about 4:30pm Texas time to 8:30pm. Thanks so much!