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Live Chat not working

jcwilde1
New Poster

Live Chat not working

Been a few days, tried on two different PC's. When I enter a live chat it just says "Connecting..." at the top and never does anything beyond that.

3 REPLIES 3
maratsade
Distinguished Professor III

Re: Live Chat not working

Have you tried...

 

...switching browsers?

... using incognito mode?

... clearing your history, cache, and cookies?

...power cycling your modem?

maratsade
Distinguished Professor III

Re: Live Chat not working

I just tested chat and it's working for me. I chatted with an agent for a few seconds without a problem. 

Remy
Moderator

Re: Live Chat not working

jcwilde1,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Remy