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Losing data at extreme rate

Breninithaca
Sophomore

Losing data at extreme rate

We have recently started losing data at a rate of 2 gig per DAY. We usually go through our 10 gig in about 20 -25 days and I usually end up buying an extra 5 gig token each month. But the past week or so the data use has been really bad. We rolled over to the new month yesterday and this morning we're already almost 25% down which is crazy. We have multiple devices 2 of which connect via ethernet the rest are wifi. Devices are 2 Win 10 PCs, 2 iphones, an ipad, a kindle fire, an Xbox One (which i try to leave disconnected) and a signal booster. The signal booster just got installed last week and I'm wondering if it is causing the problem. I keep it off when it isn't needed so could it still be draining data? The second Win 10 PC is also new as is the Kindle. But they are also both powered off when not in use and they aren't actually used that much. The modem is an HT2000W. The signal booster doesn't have a model number that I can find. Our wifi comes up as 2G and 5g on our mobile devices but the 5g rarely works.

27 REPLIES 27
maratsade
Distinguished Professor III

Re: Losing data at extreme rate

To get help for data leaks, first follow the instructions here:  https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M5...

 

Data leaks usually happen because of something at your end, so the steps listed in the article will help the Hughesnet staff on this site help you diagnose the problem. It is likely the HN staff will not get involved until you have done your part on your end.  Also note that they're on the site usually M-F, 9-5. 

 

Second, you may want to consider installing the free application Glasswire on your computers (I don't believe it's available for other devices). This application can tell you what's using data. Alternatively, and this is more expensive, you could install a router that also keeps track of what everything connected to it is using. 

 

Breninithaca wrote:

We have recently started losing data at a rate of 2 gig per DAY. We usually go through our 10 gig in about 20 -25 days and I usually end up buying an extra 5 gig token each month. But the past week or so the data use has been really bad. We rolled over to the new month yesterday and this morning we're already almost 25% down which is crazy. We have multiple devices 2 of which connect via ethernet the rest are wifi. Devices are 2 Win 10 PCs, 2 iphones, an ipad, a kindle fire, an Xbox One (which i try to leave disconnected) and a signal booster. The signal booster just got installed last week and I'm wondering if it is causing the problem. I keep it off when it isn't needed so could it still be draining data? The second Win 10 PC is also new as is the Kindle. But they are also both powered off when not in use and they aren't actually used that much. The modem is an HT2000W. The signal booster doesn't have a model number that I can find. Our wifi comes up as 2G and 5g on our mobile devices but the 5g rarely works.


 

Breninithaca
Sophomore

Re: Losing data at extreme rate

I already have Glasswire. But I'm not really sure how to read it. Is there some way I can see what devices are connected? And there is something there that is strange, I'm showing the biggest data loss as being to an IP address registered in Ireland.  I'm in NY. Is this because my son has to use a VPN to do his online college classes?

MarkJFine
Associate Professor

Re: Losing data at extreme rate

What's the IP in Ireland?

 

VPN will use a lot of data if there are a lot of packet resends. It's also very slow on satellite because of the inherent latency. So if the latency exceeds the school server's tolerance, it may be acking and nacking a lot more than it should have to... another reason why VPN (like streaming) is not advised over satellite.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III

Re: Losing data at extreme rate

Is there some way I can see what devices are connected?

 

  1. Go to http://192.168.0.1/#!/usage
  2. Click the grey I that's to the right of the word English
  3. On the left hand side of the screen, click "General"
  4. Click "Connected Device Info"
Breninithaca
Sophomore

Re: Losing data at extreme rate

So after over an hour on the phone with tech support and upgrading Glasswire to the paid version, we have determined that the data loss is coming from the Xbox One. Problem is, we've gone so far as to unplug it's power supply and it's STILL showing as using data. How is that possible and how can I stop it?

 

Also, can someone please tell me which PC browser uses the least amount of data? Every time I open Chrome my data usage spikes.

MarkJFine
Associate Professor

Re: Losing data at extreme rate

Guarantee that if the XB1's power was cut off, it's not using any data. Must be something else.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Breninithaca
Sophomore

Re: Losing data at extreme rate

My son says the Xbox has an internal battery that will retain a charge for quite a while after it's unplugged, so I guess that would account for that issue. I blocked the Xbox MAC address last night and sure enough the data drain stopped even after it got plugged back in. Went from 100% data to 63% data in 24 hours between Friday and Saturday and last night it only went from 63% to 61% overnight.

However, the Hughesnet tech I talked to said they were going to credit me back the lost data and I'm wondering how long that will take because it hasn't happened? 

maratsade
Distinguished Professor III

Re: Losing data at extreme rate

Have you checked your account to see if they have added tokens to it?

 

Breninithaca wrote:


However, the Hughesnet tech I talked to said they were going to credit me back the lost data and I'm wondering how long that will take because it hasn't happened? 


 

GabeU
Distinguished Professor IV

Re: Losing data at extreme rate

@Breninithaca 

 

Under the Usage tab of the HughesNet MyAccount site, make sure to check your Data Tokens Available on the lower right, and if you don't see the data added there, click on Buy Tokens and see if they show in the popup as Prepaid or Free token data.  If the data is showing in one of the two lines (Prepaid or Free) in the popup, and you would like to make the token data available for automatic use if/when you exhaust your Service Plan Data, click on Use to add them to the Data Tokens Available data bank.

 

The token data you see in the Data Tokens Available data bank will be automatically used if/when you exhaust your Service Plan Data. 

 

Data is used in the following manner, with each successive data bank being drawn from after the prior one is exhausted.  FAP stands for Fair Access Policy.  When you reach the FAP stage your service speed is throttled for the remainder of your service month.  

 

8AM - 2AM - Service Plan Data > Token data > FAP

2AM - 8AM - Bonus Zone data > Service Plan Data > Token data > FAP


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