Loss of data and advice from Service Techs

[Meleslie]

I read the post on how satellite transmission works in relation to on Satellite Internet Service functions.  This post was extremely well done and very informative.  I especially liked the information on how the router in the home functions.

Then I remembered the terribly slow service I was getting with my HughesNet installation and about the fact that my "data allowance" would be completely gone within 10 days of each month and the additional extra data allowance would be gone the next 10 days. 

I called in many times in the 6 months I had HughesNet service and spoke to various service techs after speaking with the front line service reps who all ran a test on my service and pronounced it working. Two of the best pieces of advice I received from the Service Techs were: 

          1. Every week call in and order another level of service. This will give me a new "data allowance" and I will only pay for the portion of the month that I actually used the previous service level. Doing this is a work around for the fact that my 10Gbps disppears at the rate of .5Gps per hour, 24 hours a day whether I have any device hooked up or in my house.

         2. Unplug my HughesNet modem every night. This is to stop the loss of data allowance from the time I go  to bed until the time I plug the power cord back in to the modem. 

Option2  seems to be in direct conflict with how the HughesNet service seems to function.

I chose Option 3; cancel my HughesNet service. Even this was a very difficult thing to do, requiring 3 telephone calls, and I am not even sure my service has been shut off.  The HughesNet service representatives were more interested in trying to "help me solve my problems" than in listening to me. I tried to tell them that I have had HughesNet for 6 months. I had good, responsive up and download speeds for the first week.  The third call to technical service got me a tech who told me how to run the HughesNet self diagnosis tests.  And after this call I had responsive up and download speeds for three (3) days. The rest of the time my service speeds ran around 15Kbps consistently. That is well below the 56K, 9.6K and 2.4K data line speeds I used to sell when first working for Pacific Bell in the 1980's. I can only guess at the speed that my D channel data was traveling. These service representatives all got very upset when I told them that I did not want them to "help" me as I had already had service rep and service tech help many times, to please just cancel my service. I never received the "service" HughesNet promised me, I do not plan on paying any termination fee.  

[BirdDog]

Well, since it sounds like you've already cancelled service I'm guessing you don't really want any help in the "Tech Support" section. This isn't phone support but an entirely different avenue.

Best wishes with your new ISP.

As far as not paying any termination fee, you must not care about your credit rating.

[C0RR0SIVE]

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@Meleslie wrote:

1. Every week call in and order another level of service. This will give me a new "data allowance" and I will only pay for the portion of the month that I actually used the previous service level. Doing this is a work around for the fact that my 10Gbps disppears at the rate of .5Gps per hour, 24 hours a day whether I have any device hooked up or in my house.

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That would be fraud, and at some point, the system will lock you to a service plan level and you wont be able to change your service plan, at all, for several months afterwards.

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@Meleslie wrote:

         2. Unplug my HughesNet modem every night. This is to stop the loss of data allowance from the time I go  to bed until the time I plug the power cord back in to the modem. 

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While not a great piece of advice, it does help if you haven't identified what device is using your data.

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@Meleslie wrote:

 I do not plan on paying any termination fee.  

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Enjoy collections?  Don't forget to return your HT2000w, the radio, as well as the power brick, otherwise you face additional fees and charges.

[GabeU]

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@Meleslie wrote:

          1. Every week call in and order another level of service. This will give me a new "data allowance" and I will only pay for the portion of the month that I actually used the previous service level. Doing this is a work around for the fact that my 10Gbps disppears at the rate of .5Gps per hour, 24 hours a day whether I have any device hooked up or in my house.        

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As stated, all that will succeed in doing is getting your plan level locked, which won't be all that great for you when you decide that you'd rather not have that particular plan, but can no longer do anything about it because of "abuse" of their generosity.  The better plan would simply be to figure out which of your devices is using all of your data.  

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@Meleslie wrote:

         2. Unplug my HughesNet modem every night.

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Many people do this.  I've done it since day one.  That's nearly fourteen years.  Nothing having to do with data, but simply because I don't need something up and running that I'm not using.  

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@Meleslie wrote:

I do not plan on paying any termination fee.  

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Enjoy your declining credit rating.