Ah, didn't realize the OP was on a legacy plan. My bad.
I was on legacy plan for eleven years.
Ok, Chris, when I went to bed last night the meter showed 0% but you gave me a token to get some work done (Thank you by the way!) so around 4 a.m this morning the meter still showed 0%. But around 5 a.m this morning the meter finally reset but it showed only 50% left and that I had used 375 mb of data at the reset. Attached is the snap shot. At 7:40 is showed the same thing so it didn't change in those couple of hours. The meter seemed to start off at 50% instead of 100%. Thanks.
Okay. Still, if you would like help, it's best to start your own thread and describe what's going on, and the people on here will help. It's just easier and less confusing to keep each person's issue separate, that way when someone makes a comment to help they aren't accidentally posting it to someone else or giving you advice on someone else's problem. You can even copy and paste what you already said to start off the new post. And you can almost always get more help on these boards than with the phone reps. That's nothing against the phone reps, but it's true.
The modem serial number can be found on a sticker on the back or bottom of the modem.