"How is a misaligned dish the fault of the customer??"
No one says it's the fault of the customer, but it is the way the equipment warranty is set up.
From the subscriber agreement: "If service to the Outdoor Unit (satellite antenna and transmitter) is required, Hughes will, at its expense, repair or replace it pursuant to the limited warranty for the first six months after installation. From six months to the end of your limited warranty period, Hughes will cover the cost of the replacement equipment, but the cost of the onsite service technician visit, if necessary, will be paid by you."
"Why does HughesNet claim to have fast inter net at 25 mps when cable has 200 mps. HughesNet costs 3x per gig compared to cable."
HughesNet is not cable. It's satellite internet, which is much more limited in its bandwidth than cable. The satellite is built to deliver 25 Mbps down and 3 Mbps up, but the speed and performance are not guaranteed.
From the subscriber agreement: "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy."
"It seems HughesNet takes advantage because rural customers can't get cable."
They don't. HughesNet provides a service to people in rural areas who aren't served by other ISPs. The cable companies can't be bothered with people from rural areas and don't want our business. HughesNet provides a service that's expensive because the infrastructure is expensive for the company to implement.
You ought to think about contacting your local council and your representatives in Congress and demand that they bring cable to the area.
