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Misled by sales rep and unable to resolve issue

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Misled by sales rep and unable to resolve issue

Our modem number is B30010862748ah. When we signed up with a 10gb package, the rep told my husband that it would be plenty of data for our laptops, cell phones and tablets, and that streaming videos (such as youtube and netflix) didn't count as part of the data. Please contact my husband (David Moody, 937-554-9922) to discuss.