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Mobile Norton Security Network intrusion alert for HT2000W WiFi

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Freshman

Mobile Norton Security Network intrusion alert for HT2000W WiFi

I installed Mobile Norton Security app on my iPhone. The app tells me that my (HT2000W) network is compromised. 

 

What setting on the modem I need to change to make the network secure? All my devices do need to use PW to access it. 

 

Thank you.

4 REPLIES 4
Distinguished Professor III

Re: Mobile Norton Security Network intrusion alert for HT2000W WiFi

@ZPHughes 

 

The WiFi security settings are on the main WiFi page.  Go here, use admin as the password, and set the security to your liking.  WPA2 is the most commonly used.  You can also change the access password(s) there, if you wish to.   

 

There are no settings options for the HughesNet network itself.  Only the local security settings.  

 

Edit:  I should add that I'm not very versed in networking, so I don't really know what could be causing what the app is telling you.  Nor am I familiar with Apple products in general.  There are, however, people on here who are, as well as the reps.  If changing the settings doesn't help, I'm sure there will be someone here who can help to figure it out, whether it's a real issue, or even a false alert, and why it may be giving it.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Mobile Norton Security Network intrusion alert for HT2000W WiFi

When you get the notification is there a “more” button or drop down for you to look at key information relative to the network being compromised.

If there isn’t, nothing is logged and it’s a false positive from one of two things: “learning” the connection or a new update to the software that has yet to be properly debugged prior to release.

If you have no logs, no worries. If there are logs the network does have some sort of compromise (which could be as simple as a native app that spoofs location)
Freshman

Re: Mobile Norton Security Network intrusion alert for HT2000W WiFi

There isn't a log there, or an option for more details. I think, it just detects vulnerability, potential, of the modem network.

Note that the same application indicates that another WiFi network, not in my house but at somebody's else, is secure. That WiFi is generated by another brand's router. So, it appears that the app "knows" what it is doing.   

Sophomore

Re: Mobile Norton Security Network intrusion alert for HT2000W WiFi

Yeah, so if there arent any logs or options to view logs, you are either getting a report telling you that it is less secure than it should be, or it is a problem with the late3st version which is more likely. Regardless of whether or not you are getting a different message at another house (which I have never seen Norton Security give you a "no intrusion" message but I will believe you) it does not mean that it "knows what it is doing". I would leane way way more towards a buggy update version that hasn minor fixes that will come through eventually. However, as consumers we should be the ones that report these potential bugs to the developers so they can roll out changes. I would encourage you to contact Norton just as a heads up (or perhaps a remedy to a current issue you actually have)