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Modem Reset Remotely

dth
Freshman

Modem Reset Remotely

Is it possible to reset my Modem remotely?
10 REPLIES 10
Moderator

Re: Modem Reset Remotely

Hi dth

 

Unfortunately unless you are using some type of remotely controlled power outlet adapter (which would probably need network connectivity anyway) or similar, there is currently no way to reboot your modem remotely. Our support agents and myself can do so using one of our tools, but only if the modem has a receive signal (receive light on). Is there an issue or something particular you are looking to do?

 

Amanda

dth
Freshman

Re: Modem Reset Remotely

It is a modem at my LakeHouse. I do know that there is power to the residence. I have lost internet connection to my nest thermostat and security cameras. I just thought a reset may solve it.
Moderator

Re: Modem Reset Remotely

Hi dth

 

Oh ok, I understand now. I took a quick look at your HughesNet system and I do see an issue. It is not able to communicate to our network but I will see if I can fix that myself. If not I will escalate to the appropriate engineering team here to lend a hand. I apologize for the inconvenience - hopefully we can get it back up quickly.

 

Thanks

Amanda

Spectator

Re: Modem Reset Remotely

Have same issue. We are away for a month and would like modem to be reset if it’s possible to check cameras etc. Thanks

Moderator

Re: Modem Reset Remotely

dth - We worked on the system all this morning. It looks like the system is operational now, can you see if you are able to communicate with your devices?

 

And sure thing, Dankn. 

 

 

dth
Freshman

Re: Modem Reset Remotely

Yes it is functional. Thanks for your assistance.
Moderator

Re: Modem Reset Remotely

Great! Please let me know if anything changes. We still have your system on the radar just in case. 

 

Amanda

Re: Modem Reset Remotely

This would be a nice feature to have...  I also have smart devices that go offline occasionally and a reboot of the modem corrects the issue.  Not sure what the costs of adding that feature is versus the number of live calls that have to be handled for reboots, but I would think over time customer self-service would pay for the IT development.

Moderator

Re: Modem Reset Remotely

I agree, @RubberBiscuit61. There are other companies who offer this feature such as checking the "status" of your modem from a webpage and being able to reboot it from the same page anywhere you may be. I brought it up once a year or so ago, but it may be a good time to bring the suggestion up again here internally. Fingers crossed Smiley Happy

 

~Amanda