HughesNet Community

Modem losing power intermittently

cancel
Showing results for 
Search instead for 
Did you mean: 
ncseamonkey59
Sophomore

Modem losing power intermittently

For quite a while now, I have been having issues with my modem just losing power intermittently, multiple times throughout the day.  ALL the lights go off. This has been happening for a LONG time now, but I just started actually documenting it beginning on 10/20/2015.  Since then, I have documented every time it goes off.  It usually goes off and comes right back on, but lately (the last 2 days) at least 1 of the times it goes off it has taken 10 minutes to come back on.  As soon as it is back up and running, I look at the System Control Center site and it shows that there is software downloading.  Also, in the last couple of weeks whenever it comes back on, I am now getting an "IP address conflict." On the System Control site in the first box, State
Code - the message is "Addressing on LAN incorrect." After a minute or two, that changes to "Fully Operational."

The modem has been changed numerous times.  I have also called many times, but finally quit calling because I usually speak to a person who does not speak/understand English very well and I have to jump through the hoops of unplugging the modem, plugging it back in, yada, yada, yada, when I know these things are NOT the issue.  The last couple of times I did call, they came to conclusion that it is nothing to do with Hughes Net, but is my electric service. 

I have called my electric service and actually spoke to an official there.  He researched the issue and told me a few things to try to see if this could actually be a power surge.  Regardless of what room in the house, what receptacle the modem is plugged into, this happens pretty much every single day. 

This has become a real problem for me because I work from home and every time this happens, the job that I have loaded and working on is lost in space for quite some time until it recycles.  Not to mention that I do not get paid for this job. I am a medical transcriptionist and I am paid by the reports that I type.  If I get almost through a report and then lose connection, the job is gone and I don't get credit/pay for that job. 

If anybody knows of anything I can try - please let me know.  I am about at the end of the rope with Hughes and ready to try another provider.  I pay $123.84 a month for internet - the service should definitely be better than what I am getting. 
1 REPLY 1
Chris11
Alum

Hi ncseamonkey,

Thanks for posting and welcome. I was able to pull up your account with your profile info. You have a long case history with us so bare with me while I investigate what is going on at your site. I don't want to have us repeat things done and get redundant. Once I have something I will let you know. We appreciate your patience and cooperation as we help address your concerns.

Thank you,
Chris
Welcome to the HughesNet Community!

The HughesNet Community is here for you
to find answers and ask fellow HughesNet
subscribers for help. This is a great
opportunity to discuss and share your
expertise to enhance your HughesNet
experience and that of fellow subscribers.

Visit the About the Community board for
information on how to get started with using
this resource.