Hi Lorilpn65,
I see it's your first post here, so welcome to the community! Let me escalate your case to our installations department here at corporate which oversees dispatches and see if we can find someone in your area who can manage a sooner appointment.
Your patience and understanding are much appreciated.
Thanks,
Liz
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Good morning Lorilpn65,
I appreciate your patience while we work to address your concerns. Your local dealer already has you on a list to try to schedule sooner, it's just tricky with the incoming snow. As you were informed earlier when you called in, your local dealer will reach out to you when able to set an appointment for you. In the meantime I've credited your account for the two weeks without internet.
Your patience and understanding are much appreciated.
Thanks,
Liz
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Good morning Lorilpn65,
I received word that the technician completed the site visit last Friday. Feel free to contact us again if you have other concerns.
Thanks,
Liz
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