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Modem

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New Member

Modem

I unplugged my modem for approx 12 hours and when I reconnected power supply, the modem does not connect to internet. Customer service was not helpful and wanted to send a technician to evaluate, at my expense! There has been no change or alteration to system and/or setup. Seems simple to me... I need a new Gen5 wireless modem. Can you help??
2 REPLIES 2
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Distinguished Professor II

Re: Modem

With the modem plugged in and preferably with a device connected to the modem directly (not via wifi), can you get to this page?  http://192.168.0.1/#!/home/status

 

What are the numbers next to State Code?

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Moderator
Moderator

Re: Modem

Hello, 

 

After taking a closer look at your account, we have determined that you will need a replacement modem. I have scheduled the new modem to be expedited to you and you should receive it within the next few business days.

 

Thank you!

 

Jay