Modem

[dbarnett1111]

I unplugged my modem for approx 12 hours and when I reconnected power supply, the modem does not connect to internet. Customer service was not helpful and wanted to send a technician to evaluate, at my expense! There has been no change or alteration to system and/or setup. Seems simple to me... I need a new Gen5 wireless modem. Can you help??

[maratsade]

With the modem plugged in and preferably with a device connected to the modem directly (not via wifi), can you get to this page?  http://192.168.0.1/#!/home/status

What are the numbers next to State Code?

[Jay]

Hello, 

After taking a closer look at your account, we have determined that you will need a replacement modem. I have scheduled the new modem to be expedited to you and you should receive it within the next few business days.

Thank you!

Jay