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Modem

Spectator

Modem

After losing power and coming back on, the system light did not come back on.
5 REPLIES 5
Distinguished Professor III

Re: Modem

How long ago was this? Did you try removing the plug from the wall, waiting 5 minutes, then re-plugging it in? Still no system light? Is there bad weather in your area?

Spectator

Re: Modem

No bad weather since Saturday did all the resets, all lights come back on execpt system light
Distinguished Professor III

Re: Modem

Do you know where your gateway is? Gateways are always located in a different state from where your residence is and weather or technical issues there will affect your local system. 

Hang tight, the HN reps on this site will reply to you, though it may not be immediate. 

 

Spectator

Re: Modem

Do not know where gateway is we're in central michigan. Thanks for your help
Moderator

Re: Modem

edpast1976.

 

I see it's your first post. Welcome to the Community! I was unable to find an account tied to your name, and we'd definitely want to take a look into this to figure out what's going on. Please send me a message at this link with your account number or a phone number attached to the account. This will help us diagnose what the issue is!

 

Thanks,

Remy