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My modem is not working. I was on the phone with tech support for an hour and a half and was told I needed to pay $100 + for a tech to replace the modem. This is unacceptable. I was hoping for better service. I have tried calling back three times and have now been on hold over 12 minutes! Suggestions?

Hi Bjp,


  I see it's your first post here, so welcome to the community! We do want to address your concerns, so I pulled up your account and I see that you did get through and got a site visit arranged over the phone. Great! Feel free to drop by the community if you have any other concerns.



If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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