Modem

[Bjp]

My modem is not working. I was on the phone with tech support for an hour and a half and was told I needed to pay $100 + for a tech to replace the modem. This is unacceptable. I was hoping for better service. I have tried calling back three times and have now been on hold over 12 minutes! Suggestions?

[Liz]

Hi Bjp,

  I see it's your first post here, so welcome to the community! We do want to address your concerns, so I pulled up your account and I see that you did get through and got a site visit arranged over the phone. Great! Feel free to drop by the community if you have any other concerns.