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My Caller ID lists a town 4.5 hours away

Tbmayfield
New Poster

My Caller ID lists a town 4.5 hours away

My caller ID lists a town over 4.5 hours and 240 miles away, so every time I call someone they think it's spam. Why on earth doesn't my name show, which is the name of the account holder??? Seems like common sense. And, there is nowhere for me to change/edit this. 

Help. Me. Fix. This.

5 REPLIES 5
maratsade
Distinguished Professor IV

Re: My Caller ID lists a town 4.5 hours away

Are you using HughesNet Voice?

Tbmayfield
New Poster

Re: My Caller ID lists a town 4.5 hours away

Yes, which is why the message is posted here

maratsade
Distinguished Professor IV

Re: My Caller ID lists a town 4.5 hours away

Many people post questions about this who don't have HNV; hence the question.  The reps work M-F during business hours, and they typically reply within 48 hours. For faster service, call the 24/7 line.  

Damian
Moderator

Re: My Caller ID lists a town 4.5 hours away

@Tbmayfield,

 

Thank you for posting and welcome to the community. Please private message me the phone number associated with your account and I will provide you with these details and look into why this may be happening. 

 

-Damian 

GabeU
Distinguished Professor IV

Re: My Caller ID lists a town 4.5 hours away

@Tbmayfield 

 

Just in case, you can Private Message Damian by clicking on his name, then clicking "Send Message" on the upper right of his page.


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