cancel
Showing results for 
Search instead for 
Did you mean: 

My internet hasn’t worked for 2 weeks

Highlighted
Freshman

My internet hasn’t worked for 2 weeks

Have been on the phone and did live chat and got no solution with this problem.
Tags (1)
9 REPLIES 9
Highlighted
Moderator
Moderator

Re: My internet hasn’t worked for 2 weeks

Good morning Unmask,

 

  I'm glad you found the community, thank you for posting. 

 

I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

 

Let me know how the new modem works out for you!

 

Thanks,

Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Freshman

Re: My internet hasn’t worked for 2 weeks

Can we get a tech on the way also. We have had problems and need the wire coming in the house moved please thanks
Highlighted
Moderator
Moderator

Re: My internet hasn’t worked for 2 weeks

Hi Unmask,

 

Just following up on your site. I see the modem was delivered yesterday afternoon, have you had a chance to swap modems?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Freshman

Re: My internet hasn’t worked for 2 weeks

Just got it installed and still not working!!!
Highlighted
Freshman

Re: My internet hasn’t worked for 2 weeks

Just got it installed and still not working!!!
Highlighted
Freshman

Re: My internet hasn’t worked for 2 weeks

It’s been over 3 weeks without internet!!! New modem isn’t working. Please help!!!
Highlighted
Distinguished Professor IV

Re: My internet hasn’t worked for 2 weeks


@Unmask wrote:
It’s been over 3 weeks without internet!!! New modem isn’t working. Please help!!!

The reps are on M-F from approximately 9AM to 6PM EST.  Hopefully you will get a reply tomorrow.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Moderator
Moderator

Re: My internet hasn’t worked for 2 weeks

Good morning Unmask, 

 

Thank you for this update. I'm dispatching a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Tuesday, Apr 14, 2020 between 08:00 and 11:00. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

 

Please let us know how the site visit goes.

 

Thanks,

Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: My internet hasn’t worked for 2 weeks

Hi Unmask,

 

Just checking in on your site, I see you're back online! If you have any other concerns, feel free to drop by the community again, we're here to help.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.