You only need this URL: https://testmy.net/quickstats/pbca04&f=1
You will need to use the required fixed file sizes for your downloads as well. See the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
This procedure is required to have speed issues addressed via this community.
Are you using a VPN? The reason I ask is that your provider is showing as 'Datacamp' and 'Host1plus' rather than 'Hughes', and the server used for a few tests is showing in the Czech Republic rather than somewhere in the US.
If you are using a VPN, that may very well be the problem, as using a VPN with HughesNet can cause it to slow down considerably. If this is the case, I would try a few speed tests without using the VPN to see what you get. VPNs also can't be used when running speed tests for troubleshooting purposes.
Thxs for replying. In answer to ur ? No I do not use a VPN on my tv others devices yes. But most of my complaint has been over streaming TV. As another note in the past it did not matter either way with VPN on the other devices. And to be completely honest weather has not always been a factor either on some days it can be clear no clouds but the service was slow. So that too was not a factor.
Again thxs for the replay
This test is meant to determine the max speeds your setup can support, so that it can rule in or out issues with your modem, dish, etc. So it is important that you not use a VPN or have other devices connected that can interfere with the test.
Just so there's no confusion, in order for the reps to be able to help they'll need results from tests run on a computer while NOT using a VPN, so please be sure to turn off/disable the VPN while running the tests. The speed tests are the first step in the troubleshooting process, and while the reps can remotely check your network speed, they can't see the actual speed to your device, which is what the test results will provide.
Of course, you're certainly free to use a VPN at any time and with device you wish, or even on your entire network, but only that, when it comes to the speed testing for troubleshooting purposes, it needs to be disabled/turned off.
The reps won't be back until Monday, so if you've got some free time I would try to run a batch of 3-5 tests a few different times of the day. The best is a batch in the morning, afternoon and evening, but they know it's not convenient for everyone to do this, so just when you can. You can also automate it by setting up the Automatic Test page like the following, which will run five of each test, with each test spaced five minutes from the like test. On the main testmy page click Automatic Speed Test on the lower right. Make sure to set it up just like shown, though you can use whichever 'Identifier' you choose, if you want to use a different one.
After you click 'Start Automatic Test', make sure leave the browser page open so that the tests can complete. It'll take around twenty minutes or so for all five of each test to run, though if each test takes a good bit of time the whole test batch may take longer. And, of course, please make sure that the WiFi in the HT2000W modem is disabled, which ensures that no WiFi connected devices can sap any bandwidth while the tests are being run. Instructions for disabling the WiFi are in the testing instructions link maratsade provided. Just to be thorough, I'll provide a little more thorough set of speed testing instructions below.
Hope this helps. 🙂
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
Ok I think I did everything correct, hopefully.
Here is my test results address: https://testmy.net/quickstats/pbca04
I believe the correct areas for the test will fall between 2pm-10pm, sunday Jan 24
Yep. That's good. Regarding the test links, they both show the same thing, just in different formats, but the first one is best.
You definitely have slow speed, that's for sure. The only time it should be that slow is when you're out of data and throttled.
The reps will be back on tomorrow. The should reply then.
Thanks for reaching out and working with the community to address your concerns. As I understand it, your main concern is with streaming, correct? Please tell me more about your streaming experience so we can better focus our efforts:
1. What is happening when you view videos?
2. Which streaming service are you trying to use?
3. Are you having this issue with any other streaming service?
4. Are you streaming through a Smart TV or other device?
5. Are you having this issue on other devices?
6. Have you tried streaming on another device; if so, did streaming work without an issue?
I tried running diagnostics on your site, but I couldn't communicate with it, was the modem unplugged from the power? Is your internet generally working?
Your cooperation, patience, and understanding are much appreciated.