MyHughesNet

[ilwingnut]

When I am on MyHughesNet and click on My Email  I get a

HTTP ERROR 404

Problem accessing /service/extension/saml2acs.

I am a new Hughes net user as of yesterday May 15,2018 and can not set up my new email.  Someone please help.

[Liz]

Hi ilwingnut,

I see it's your first post here, so welcome to the community! That doesn't sound good... we surely want to get to the bottom of that. I pulled up your account notes to see what you've done so far in troubleshooting, and I see our agents already found that this error persists across multiple browsers and even devices. Is that correct?

I'd like to escalate your case to our e-mail admins here at corporate. To give them more context, please reply with a screenshot of your browser window showing that error you see after clicking on the My Email link in the top right corner.

For your reference, here are steps to taking a screenshot: https://www.take-a-screenshot.org

Please let me know if you have any questions. 

[ilwingnut]

Yes that is right

[Liz]

Thank you for the confirmation, ilwingnut. 

Please reply with a screenshot of your browser window showing that error you see after clicking on the My Email link in the top right corner. I'll need to include this in my escalation so we can start investigating.

For your reference, here are steps to taking a screenshot: https://www.take-a-screenshot.org

  Your cooperation, patience, and understanding are much appreciated.

[ilwingnut]

here is my error screen:

HTTP ERROR 404

Problem accessing /service/extension/saml2acs. Reason:

    The system cannot process your request at this time.

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Powered by Jetty://

[Liz]

Thanks, it would be better to get a screenshot, but I'll use this for now. I may post back with a request for a screenshot if the email admins ask me for it.

[ilwingnut]

@Liz

That is a screen shot I just selected the error message. I didnt think you needed your web page headdings.

[Liz]

Thanks for the explanation. Some folks we escalate to ask for more context, i.e. on which web page is this error showing, so that's when the screenshot shows them exactly where to look. One of our email admins confirmed receipt of the escalation, I'll let you know if any other information is needed.

  Your cooperation, patience, and understanding are much appreciated.

[Liz]

Good morning ilwingnut,

The email admins are requesting additional info from you to help them investigate. They are requesting the login credentials you're using and the exact steps you're taking to try to access your email so they can try to replicate your experience.

Your credentials are private, so please do not post them here in your thread. Instead, please privately message me with the requested info for the email admins.

  Your cooperation, patience, and understanding are much appreciated.