I HAVE TRIED ALL THE TRICKS I CAN FIND ON THE INTERNET AND THIS WEBSITE TO RESET MODEM/RESTORE INTERNET TO NO AVAIL. WE BOTH NEED TO BE ABLE TO WORK FROM HOME AT THIS TIME. I HAVE TRIED CALLING TECHNICAL SUPPORT AND APPARENTLY HUGHES NET HAS CLOSED IT DOORS. I THOUGHT INTERNET SUPPORT WOULD FALL UNDER ESSENTIAL PERSONEL. I TRIED THE 192 WEBSITE BUT IT WILL NOT CONNECT TO MODEM. I AM NEEDING REAL TECHNICAL SUPPORT FROM HUGHESNET THEMSELVES TO RESOLVE MY ISSUES. YES I AM FRUSTRATED
HughesNet hasn't closed its doors. They are overwhelmed with calls and have less people to take them. When the number of callers on hold builds to a certain level, they stop taking calls until they get through some and that volume drops, and then they take more. If you keep trying you'll eventually get through, though your hold time will probably be extensive.
Please DO NOT reset the HughesNet modem unless instructed to by a HughesNet representative, and then only do so in the manner they instruct. Resetting the modem incorrectly or under the wrong circumstances can cause more harm than good.
A few quesitons...
When replying, please refrain from using all CAPS.
I see it's your first post here, so welcome to the community! I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
I pulled up your account to follow up on your site--glad to see you're back online! If you have any other concerns, feel free to post back in the community.