NO WIFI for over 2 weeks

[o0Monique0o]

No wifi over 2 weeks. Calls to customer service in the pm have hour long phone wait. No solution to the problem still. I work from home and have even asked for a credit with nothing happen? Anyone else having issues with getting wifi service fixed?

[maratsade]

Wait for the HughesNet reps on this site to have a look at your account to see what's going on.  

[Liz]

Hello Monique,

I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complimentary (normally $125) review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Sunday, Nov 10, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. 

[Liz]

Hi Monique,

Just checking in on your site, and I see the tech came and restored internet connectivity. If you have any other concerns, feel free to contact us again.