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Network time a year and a half off, and modem resetting many times aday

Sophomore

Network time a year and a half off, and modem resetting many times aday

The first part...  Something I've been noticing for a long time is that the Network time is way off on my sysem:

NetworkTime.png

Is this  a normal thing?  I'm just kind of curious about that.  I searched but couldn't find this covered before
...........................................................................

And for the last  several days, MyHN7000S modem has been going through a power off reset many times a day (sometimes many times an hour).  It is worst between about 1AM (mountain time) through about 1PM (mountain)...  During the afternoon and evening  it only does it a few times an hour.  Last night it was completely down from 1AM to 5AM, and then going through constant resets from 5AM to 10AM...  I'd get all lights on the modem on for maybe two seconds every couple of minutes (once for about ten seconds, long enough to send one email),,, Then all but the power light would go out for a minute or two... then the system light would come on for a couple of seconds, then go out ..  a few seconds later, the receive light would come on, then the transmit light would come on for a few seconds...  Then sometimes the system light would come on for a few seconds ...  When that happened, the LAN light would come on, even if the computer was off, and even if  ethernet cable was disconnected....  then all (except the power) lights would go off, for a few seconds to a few minutes, then repeat and repeat and repeat, sometimes with variations in the lighting sequence, but mostly as described above..

 

And if I unplug the power supply for a few minutes or more, then plug it back in, it takes 5 -20 minutes for even the power light to come on, then the resetting starts again..

 

MY AC is stable at 116-117V,  and checking the DC pins of the powersupply output with a good multimeter, I'm getting the proper 19,5 V and 6.5V outputs on the right pins (haven't measured current draw), and 19.5 and 13.(something, I forget the last number) volts on the transmit and receive coax connecters respectively.. The connections on the radio are tight, and replaced with good quad shield HF coax just a month or two ago.

 

I have ordered a new modem and power supply, just in case my current ones may be failing., but I'd like to know if maybe something else is going on.

 

Currently, everything has been working OK for about  2 hours, with just one reset that lasted only a minute or so, just a minute or two before I did the screencap of my system summary above.

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17 REPLIES 17
Sophomore

Re: Network time a year and a half off, and modem resetting many times aday

Update on the modem resetting: 

After I made the post above, there were a few more resets, and then I had about 36 hours of good solid connection / uptime...  at least I didn't notice any resets...(Could have missed some, as I slept off and on for about 6 of those hours, and was  away from the computer  off and on for another hour or so).

 

Then at approximately approximately 0001 hours local (mountain) time (a minute after midnight) Sunday , it went into constant resetting again, with about two minutes of ALL the indicator lights lit, total, per hour, and the rest of the time resetting with an occasional blink of the receive & transmit lights and more rarely the system light coming on.  I unplugged the modem at about 0500 local time, figuring those constant resets can't be good for the modem or the transmitter & receiver.

At 1030 I plugged it back in.  There were no lights at all for about 15 minutes, then the Power light came on.  Then at exactly 1101 all the lights lit up, and I had a fairly good internet connection , with one to four momentary resets of 30 seconds to two minutes per hour..  And interestingly, when the system was up, my download speeds and latency were very good....  and now as I write this,  at 0400 Monday,  the modem is going through a 30 second  to one minute reset  about every five minutes or so.

Sophomore

Re: Network time a year and a half off, and modem resetting many times aday

Newest update: 

 

After several hours of being "up";  at 10PM mountain time (midnight eastern time), last night, the modem started going into reset, a minute or so off, then maybe two minutes on.  That continued for a about an hour , then it started going into constant resetting which continues through now;  I might get one to five seconds of all the lights on the modem lit, and then all but the power light off, then going through the receive transmit and system lights going through their usual  boot sequence.

 

And the irony is, when the system is on...  My signal strength is higher than it has been for months.

 

On the bright side, The area cell tower is actually working for a change.and I can connect  through my cell phone, although very expensive on my 'pay as you go plan',  (the area cell phone system 'down' most of the time, sometimes for months at a time, much like my Hughesnet system is now...  I guess that is one of the things you have to put up with when you live in a very remote area.)

 

Oh, What is an "Aloha Start" ?  The last time I saved a sustem summary, I had 94 Aloha Starts .

 

Distinguished Professor IV

Re: Network time a year and a half off, and modem resetting many times aday

@Silviron 

 

I'm hoping that a rep sees this soon, as something is definitely going on with that modem.  It shouldn't be resetting like that.  

 

Though it may have a mind of its own, it would still be a good idea to leave it plugged in, if you normally don't, so that the reps can run remote diagnostics on it to see what's happening.  

 

The reps are normally on M-F from approximately 9AM to 6PM EST, though there is occasionally one on during the evenings (Damian).


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Network time a year and a half off, and modem resetting many times aday

Something new:

 

At about 8PM (mountain) time, my modem quit resetting, and the receive and transmit lights came on. I was even able to do a force ranging under the advanced configuration and statistics page with no problems. However the system light never came on (as of 9:50PM), and the system basic System Control Center page is inaccessible.
Then at 2207, the modem reset itself again, and now all the lights are on, and I can access the internet..

 

Maybe a Rep or Tech did finally pay attentionthis thread and fixed it....Time will tell.. Or maybe this is another of my inexplicable, very intermittent  working periods.  If someone did fix it, thank you very much!

Sophomore

Re: Network time a year and a half off, and modem resetting many times aday

Well, I guess it is not fixed

Had 2 hours and 9 minutes of very good operation...  Seemed like web pages were loading faster than ever, and very low latency for satellite.

 

Then it started resetting every five minutes or so  Down one or two minutes, then up for 5-10 minutes, slower speeds and higher latency (estimated, not measured).

Distinguished Professor IV

Re: Network time a year and a half off, and modem resetting many times aday

@Silviron 

 

On the off chance that this thread was missed, for whatever reason, and because there is the four day weekend coming up, I'll tag the two reps that are most likely on today.  It may help them to better see this thread and at least get started on figuring out what may be wrong. 

 

@Liz 

@Damian 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Network time a year and a half off, and modem resetting many times aday

@Silviron,

 

Thank you for contacting us again and I apologize for the delay.  After running diagnostics on your equipment, it appears the hardware itself is fully operational for both the modem and radio transmitter. Where the issue lies is with the radio's ability to transmit due to interruption. 

 

"Aloha Start" refers to the dish attempting to establish a connection with the gateway. Normally, poor weather will cause this to repeat itself because there is an interruption in signal transfer. Things such as snow, rain, and heavy cloud coverage will result in this. I checked your specific area and there appears to be a winter storm warning active which is predicted to result in 4-10 inches of snow. I am confident the heavy cloud coverage and snow are causing an interruption in signal. This is why the issue is intermittent but works perfectly when the service returns. I apologize for the inconvenience but it does look like the weather will clear up by Friday-Saturday. 

 

I believe it was still a good idea to buy a backup modem just in case, as we do not manufacture your specific one anymore, and are unable to send a replacement if it is ever needed. In the chance that the weather is not the only thing causing this issue and your service has not normalized by Friday-Saturday, we will be more than happy to escalate this case internally for deep troubleshooting. Please keep me updated on your status.  

 

 

-Damian   

Sophomore

Re: Network time a year and a half off, and modem resetting many times aday

Thank You! very much Gabe.  I was  afraid that mentioning the network time being off was detracting from the important part of the message, and figured that I'd start a new topic, repeating the connection problems in a day or so, if no one from Hughes noticed.

Distinguished Professor IV

Re: Network time a year and a half off, and modem resetting many times aday

@Silviron 

 

You're very welcome.  Smiley Happy

 

I'm glad that Damian replied.  Hopefully both issues will clear up, but if not, I'm sure they'll be able to figure out what's going on, even if it does turn out to be the modem.  Like he said, it probably is a good idea that you ordered another one.  

 

I don't know if the network time being off will actually cause any issues, but it's been a while since I had an HN7000S system, so I can't remember for sure.  I still have the modem, though it sits on a closet shelf collecting dust.  Smiley Tongue


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit