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New Status Meter DO NOT INSTALL with MAC 10.9.5

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New Member

New Status Meter DO NOT INSTALL with MAC 10.9.5

I did the un thinkable and tried to install the new status meter and what a mistake...
It will not work, it created startup issues and should be avoided if you use MAC......
11 REPLIES 11
Moderator

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

Hi millertl

Sorry to hear you are having trouble with the meter. Can you elaborate a bit on what you mean by startup issues? Is that in reference to your actual Mac starting up, or the status meter itself? What issue do you encounter exactly? Looking forward to assisting you.

Thanks
Amanda
New Poster

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

I'm having the exact same problem as millertl.  When you start up the computer and the status meter opens it also opens a Terminal window on the desktop.  If you quit the Terminal window it gives you a message saying that you will loss contact with Hughnet.  However when you do close the Terminal the meter SEEMS to function correctly.  In preferences I check the box not to open the meter on start up but it did it anyway.  I spent more than an hour with your tech support guy Marco who was extremely patience, courteous, knowledgeable and helpful.  He did very thing in his power to resolve the issues but to no avail.  You can find his notes under case #55142320.  We recently switched over to HughesNet from DishNet and are EXTREMELY pleased with HughesNet Services and the Status Meter tool, but I would agree with millertl.  If your a Mac user I wouldn't upgrade your Status Meter until they fix some of these bugs.  It was also difficult to download because the computer didn't recognize the developer and I had to change my security preferences to download it and then reset them back to the original settings.  The meter works OK but there are no little indicators along the bottom timeline that tell you where you are on the data usage like there were in the older version.  Not an improvement.  I've rambled on enough, I hope this helps your software people so they can fix these bugs.
Moderator

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

Hello,

Thank you for the information! That definitely helps a lot. I am asking around to find the best person to escalate this to. The status meters are always tested by our Beta testers (real customers) before release, so it is unfortunate that there is still this issue. I will keep you updated on what's going on.

Thanks
Amanda
Spectator

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

I too have Macs, both with ElCapitan OS.  I see the same thing with Terminal up and running after start-up.  It looks like it is using a Terminal command to start the Status Meter application.  This is a non-standard way to open a program on a Mac. This makes me nervous about the security on my computers so I have removed the Meter application from both of my computers.  

I also missed the indicator on the bottom timeline. But the rest of meter did seem to work ok.
Tutor

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

This for sure is not a upgrade when HughesNet took away data.
New Member

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

I also miss the indicator on the bottom line that shows how much you have used and what the expected usage is and if you are over expected usage.
Honorary Alumnus

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

A copy of version 6.2.0 may be found here:
http://www46.zippyshare.com/v/zjZNJSle/file.html
Moderator

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

Hi

Just an update, we have an official response from Katie via our engineers:

https://community.myhughesnet.com/hughesnet/topics/new-status-meter-6-5?topic-reply-list%5Bsettings%...

Thanks
Amanda
Moderator

Re: New Status Meter DO NOT INSTALL with MAC 10.9.5

Hi everyone
If you have not yet, please visit this link https://community.myhughesnet.com/hughesnet/topics/status-meter-6-5-a-few-questions

and post the issue you are having as well as computer information. This will help immensely. 

Thank you
Amanda