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New Usage Meter v.6.7

New Poster

New Usage Meter v.6.7

Just downloaded and installed the new Usage Meter v. 6.7.  Now the meter cannot reconnect to modem and says Modem not Available.

I run Win 10 and have HT 1000 modem. Any help would be appreciated

47 REPLIES 47
Senior

Re: New Usage Meter v.6.7

When that happened to me, I had to tell Norton Firewall to "allow" the new activity.

Then after re-starting HughesNet UsageMeter. The modem was there..

 

Moderator

Re: New Usage Meter v.6.7

Hello TRider,

 

You may need to re-apply a setting to the new Usage Meter if you are getting this error. Usually these steps will do the trick:

 

Right click the status meter icon in your taskbar/notification area (bottom right corner, near the time)

Click 'Settings'

Uncheck 'default address' then type in "192.168.0.1" without quotations and hit save

 

Thanks,

Amanda

RG
Sophomore

Re: New Usage Meter v.6.7

Downloaded the "new" version and it does not work. Keep getting Java script error. Found out Windows 10 and Goggle Chrome does not support Java?? So what do i do now!
Assistant Professor

Re: New Usage Meter v.6.7

JavaScript has nothing to do with Java. Chrome supports JavaScript just fine.

1. Quit the Usage Meter

2. Go to C:\Users\[your User name]\AppData\Roaming\

3. Carefully delete just the "HughesNet Usage Meter" directory under that and empty the trash.

4. Restart the Usage Meter.

 

Depending upon how the different versions were installed (user only or everyone on the computer) there may be other such directories. You may have to look in some of the other [your User name] to see if there's another "HughesNet Usage Meter" folder somewhere and kill those before restarting it.

 

You don't have to uninstall/reinstall anything. That does nothing of the above.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator

Re: New Usage Meter v.6.7

Hello all,

 

Just wanted to note that the steps provided above by @MarkJFine are to resolve the JavaScript error sometimes seen after hard-shutdowns for the status meter in response to a comment unrelated to the original post. You don't need to delete any folders when troubleshooting "modem cannot be found" errors.

 

Thanks

Amanda

Assistant Professor

Re: New Usage Meter v.6.7

Thanks @Amanda, you are correct.

 

I completely missed that this was unrelated to the OP making it easy to confuse different solutions to different problems.

 

Also a perfect illustration of why it's always a good idea to start a new post instead of 'tagging on' to an old one.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: New Usage Meter v.6.7

Hi Amanda,

Thank you for the suggestion, however, it did not work.  Kitnbob suggestion also.  I have Avast and already allows.

Any more thoughts please.

 

Thanks,

TRider

Assistant Professor

Re: New Usage Meter v.6.7

@TRider

Check your computer's (or device's) DNS settings. If you're not using the modem's default DNS (192.168.0.1 or other default IPv6 address) it may have a problem connecting to it.

 

Under Settings, you should be able to uncheck "default modem address" and enter "192.168.0.1" in the box (if it's not already there), then click Save to fix it.

 

Just in case, are you able to bring up a browser and go to http://192.168.0.1 to get to the modem's System Control Center?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Senior

Re: New Usage Meter v.6.7

@RG

Refer to the recent post https://community.hughesnet.com/t5/Tech-Support/HughesNet-Usage-Meter-6-7-0-0/td-p/93083/

If your error message looks like that one, that solution is good.