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New User Slow Speed

New Poster

New User Slow Speed

I have had service for about a week and i have had between 8 and 20 Mbps during the day but between .3 and 5 at night, usually less than 2. I have talked with tech support but they couldn't help. I am waiting for a call from the next level of tech support. Does anyone have any suggestions?
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11 REPLIES 11
Freshman

Re: New User Slow Speed

feeling your pain.  hugh-ess mistake?  I hope not.

 

 

New Poster

Re: New User Slow Speed

Today I'm getting less than 4 during the day.

New Poster

Re: New User Slow Speed

I’ve had service for 5 days and have yet get over 5MB.   Been two days trying to speak to a live person.   No luck yet.   I’m about ready send it all back.   

Assistant Professor

Re: New User Slow Speed

About only thing you can do to get help from the mods here (coporate level BTW) is to run tests and post direct link as described below. What beam are you on?

 

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

 

 

 

New Poster

Re: New User Slow Speed

Thank you, i will run some tests.
New Poster

Re: New User Slow Speed

I ran these tests on Testmy.net and I used a 25 mb download.

Test 1 - 12/16 at 2:31 http://testmy.net/db/PrdmfSoeQ

Test 2 - 12/16 at 2:38 http://testmy.net/db/uG8HzBSwA

Associate Professor

Re: New User Slow Speed

New Poster

Re: New User Slow Speed

I am directly connected to my modem with an ethernet cable and I have my full data since it resets every day for the first 20 days.  My laptop is the only device connected during the test also.

Test 3 - 12/16 8:43  http://testmy.net/db/CjYTW5kSo

Test 4 - 1216 8:50  http://testmy.net/db/nUfNC3xr4

Useage.jpg

Sdn
Freshman

Re: New User Slow Speed

I suggest you just get used to it lol. I just barely had enough service to post this reply. This is typical for this time of night when their service is over loaded.