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New customer. Always this slow? Unusable for most things

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msnodgrass2
New Member

New customer. Always this slow? Unusable for most things

I've had HughesNet for about 4 days now.  I get about 2.5 Mbps download at best and .025 Mbps during most other times.   I got this service so I could watch Netflix, youtube, and for my son to play Roblox online, which I clearly explained to the sales person on the phone.  
We cant do any of that.  It is basically unusable.   All we can really do is stare at loading screens on our devices. 
42 REPLIES 42
Amanda
Moderator

Hello msnodgrass2,

Welcome to our community and thank you for reaching out to us. We were able to locate your account and see that you are on our HN9000 Gen4 plan, Connect Pro. This may not be sufficient for your household's usage needs and we'd like to have your sales call reviewed to get a better idea of why our sales agent would have recommended this for you. We will request that the call be reviewed and will reply here with the results.

Thank you,
Amanda
msnodgrass2
New Member

I notice all the way down this community page is complaints about how slow your service is.  What do you consider to be high speed?
GabeU
Distinguished Professor IV

A few customers having speed problems is just that, a few customers having speed problems.  It's not indicative of their service.  They have well over a million customers (1.4 million I've heard) and the vast majority have no problem.  
 
With that said, I hope your issue is fixed, whatever the solution.   
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
msnodgrass2
New Member

What speed does HughesNet consider to be "high speed"?
msnodgrass2
New Member

Amanda, any progress?
GabeU
Distinguished Professor IV

msnodgrass2, the call reviews can sometimes take up to three working days, but they can also be quite quick.  I'm not trying to answer your question to Amanda, but only letting you know it can take some time. 
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Ricky
Tutor

msnodgrass2, only those with "Official Rep" next to their name is a HughesNet employee. All others are just helpful customers just like you and me. If you only want to get replies from HughesNet official reps then you will need to make your post private.
msnodgrass2
New Member

GabeU do you work for HughesNet? 
msnodgrass2
New Member

No need for this to be private.  Everyone should be able to see this as it looks like lots of other customers have similar problems.   
GabeU
Distinguished Professor IV

No.  I'm only a longtime customer.  

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Gwalk900
Honorary Alumnus

Only those with "Official Rep" after their usernames are Hughes Employees.

Gabe However is correct in that it can take some time to locate and review a call.

 

rsegg1
New Member

Get Out while you can!!! After your 30 days, it will cost you!!!!!
andy.donna
New Poster

msnodgrass2    i too have had my service 4 days with hughes net and i'm having very slow internet connection in the hrs from 4;30pm central time to 11;30pm central time within this time frame i have yet to get at least 1 mbp of download and around 0'5 upload  i was on phone almost 2 hrs yesterday evening running test after  test   now im told an engineer will contact me with a fix within 48 to 72 hrs   so all i can do is sit and wait and watch local channels  or 4 walls in the evening hrs  
maratsade
Distinguished Professor IV

No.  I'm only a longtime customer. 
And the king of data management.  C'mon, don't be shy, Gabe.
maratsade
Distinguished Professor IV

They have well over a million customers (1.4 million I've heard) and the vast majority have no problem. 

I'm one of those who has no problems, and I'm delighted with the service.  I think the vast majority of customers are doing fine, though some people do experience problems for a variety of reasons.
GabeU
Distinguished Professor IV

Shhhh.  🙂

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Gotta acknowledge your status, dude! LOL
maratsade
Distinguished Professor IV

Another approach is to try to fix the problem. This is especially useful to people who have no other options but satellite internet.
GabeU
Distinguished Professor IV

Think about how much less my data usage would be if I was actually trying to use as little as possible.  I might be able to get in under 2GB per month.  Still, I have to watch my occasional 1980s/1990s music video on YouTube, so that's not going to happen.  🙂  

My folks, OTOH, use considerably less than I do.  No YouTube and primarily only Facebook, with a little bit of shopping once in a blue moon.  Actually, it's just my stepfather.  I don't even know if my mother knows how to turn the laptop on.  🙂  

I have their sign on because I helped them set up their Hughesnet account and also because I help to keep an eye on their usage due to them tending to forget.  

So, without further ado, and no, this is not a joke....here are the TRUE data misers, though unintentionally. 


  

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
curtis-m
Sophomore

If it's slow now, it's going to be slow. Period. These guys will waste your time having you do this test and that test and then eventually you'll throw your hands up in the air and give up when you realize that nothing is going to change.