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New customer getting lacked of information

New Member

New customer getting lacked of information

We got our service on the 5th and have been trying to adjust to our 10GB anytime data usage. We downloaded the Hughes Net Status Meter to watch our data consumption so we didn't go over. Confused because it kept resetting multiple times everyday. We slowed down our usage just because we didn't know where we were at and didn't want to go over. Finally got the time to sit down and research the problem and see that we had unlimited data the first 10 days to update our electronics!? Called into technical support and all they did was give us 1GB free. So this woman that sold us HughesNet is supposed to tell us about our plan (including our first 10days to update) but she didn't so we lose out? I think we can still get everything updated by tonight but still, if you're supposed to do something, you don't do it, don't punish me for it. Hope this isn't a preview of things to come for the next two years...

28 REPLIES 28
Assistant Professor

Re: New customer getting lacked of information

Actually you get 20 days unlimited for the first month according the official reps here.
New Poster

Re: New customer getting lacked of information

I wish we new this. We haven't had any Internet since July 26. I'm not going to spend anymore time running back and forth trying to fix it. All we want is off of Hughsnet. We were not told anything when we signed up. We understand that we would have unlimited Internet like we had on Clearwire. Nothing is like we understood. We got Hughsnet in June. So as you can see we haven't had any Internet since July 26th.
Associate Professor

Re: New customer getting lacked of information

Freshman

Re: New customer getting lacked of information

Farrguy, most of us end up surprised and frustrated when we find this out after the fact (I know I did). This forum is a great place for information, though, so I am glad you found it. Somewhere there is a thread of recommendations of information HughesNet should include in a "welcome to our service" booklet.
Alum

Re: New customer getting lacked of information

Hi farrguy, 

I see this is your first post here so welcome! This is information that we are working diligently to better inform out customers on. We apologize that it was not made clear to you and as a courtesy to you I have gone ahead and added some token bandwidth to your site to help you get any updates that you need installed. Although this bandwidth will only be used when you do not have anytime data left. I hope this helps you.

Thank you,
Chris
Assistant Professor

Re: New customer getting lacked of information

Did I misunderstand once more or did OP say he got service on the 5th? This would mean he is still in the 20 day grace period. Has until the 25th if so.
New Member

Re: New customer getting lacked of information

Hi Chirs,

Thank you for the greeting. Not really the circumstance I was wanting to meet. I appreciate the token. Could you explain what these are and how they work? All I have been trying to figure out these last 10 days is how not to go over my data allowance. A simple welcome email with everything I need to know about my service would be a lot more helpful than tokens and to hear from other customers the rules of my service. Regardless, thanks for the effort.

New Member

Re: New customer getting lacked of information

Hey sgoshe,

FYI, I was just told there is no unlimited days for specific regions. On the call to hughesnet this morning we learned we had unlimited data and that would be on until midnight tonight. We start updating everything and then notice its going through our tokens that we're given. We called back into hughsnet and they then said we haven't had unlimited data and we just went through our 10GB anytime data. After some headache we were back to 10 GB anytime data. Hopefully this was just a bump in our experience with hughesnet because besides all this I haven't had a problem with the service.   

Associate Professor

Re: New customer getting lacked of information

Ehh, I have yet to see them not provide the 20 days of unlimited data...  Yes the meter will decline the first 20 days, but it resets every so many hours.