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New customer - very poor speeds

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Senior

Re: New customer - very poor speeds

Hello Scott,

 

Thanks for posting. Please check your private messages in the top right-hand corner, as I have sent you more information pertaining to this issue. Thanks.

-Aedan
Senior

Re: New customer - very poor speeds

Good Morning Scott,

I pulled up your account this morning to troubleshoot and check on your service. Base on the results, I have issued you a free complimentary dispatch to address your concerns. Please check your private messages in the top right-hand corner, as I have sent you more information. Thanks again for reaching out and please let us know how the dispatch goes.

-Aedan
Freshman

Re: New customer - very poor speeds

Wow .. I had the same issue with my first month.. maybe they try to get away with it until you call and get them to change your settings.which I did and it is working better now. However I am still buffering when trying to watch netflix and experience slow 1.5 -2.5 speeds.   

 

And the worse news for me is the reality that I wont be able to play two of my fav MMO games.. seems the firewals or pings or whatever with Hughes has these sites blocked. 

 

I came to Hughes with the excitement of more data 30 gb from Dish's only gave you 15b.  But at least with Dish I could go wherever I wanted and had no issues with firewalls & speed. 

 

I am feeling like I made a very big mistake...... 

Distinguished Professor IV

Re: New customer - very poor speeds

@SandraJ

 

If you'd like help with your issue, please create a new post in the tech support section.  

 

With that said, Hughesnet isn't throttling anyone's speed deliberately, nor do they throttle anyone's speed at all, other than when they are in FAP.  Slow speeds are the result of something, and it's not deliberate.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Assistant Professor

Re: New customer - very poor speeds

If MMO game that is real time then the latency on satellite will make it unplayable. Only turned based games are playable, even then someone can beat you to the punch so to speak due to the latency.

Associate Professor

Re: New customer - very poor speeds

@BirdDog
MMO tend to not be very latency sensitive... While latency can impact the game, generally, they work.  WoW is an MMO and one of the few games that is known to work with almost no issues on Hughesnet.

Moderator
Moderator

Re: New customer - very poor speeds

Hi Scott,

 

I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing these improvements in speeds? 

 

 
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Spectator

Re: New customer - very poor speeds

Sorry to hear that you are a customer...

Freshman

Re: New customer - very poor speeds

Thank you for the responses.  Since I posted , my speeds have improved.  Streaming Netflix or Utube via the TV has greatly improved.   I am still seeing issues and receiving errors when I log into WOW so I am unistalling and trying again .. I am hoping this will get me in.  

Associate Professor

Re: New customer - very poor speeds