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New usage graph

Honorary Alumnus

New usage graph

Have any of you logged into the myAccount page and looked at the updated usage history display?

We have lost the ability to see the hour-by-hour rolling 24 hour usage history.

That is going to hurt.

 

18 REPLIES 18
Associate Professor

Re: Community website access required a modem reboot

They changed it from the Usage History to "Remaining Usage History" it appears... Easily found at My Account > Usage > History/View Usage


In this instance I have 49.9GB of Bonus Data remaining and 5.0GB of Anytime remaining for that entire duration.
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Honorary Alumnus

Re: Community website access required a modem reboot

I know that ... the one I'm referring to is this one

RackMultipart20170110-119070-1s40a39-MyAccount_History_Meter_snip_inline.PNG

This is the one that tells a user that "x" amount of data was used at 4am.

That is the one that had value for a user with an issue.

 

Associate Professor

Re: Community website access required a modem reboot

Yeah that has pretty much been replaced by what I showed...  In a way the same information is still available, it's just less spiky and somewhat reveresed in method of displaying the data...  Instead of showing just how much data was consumed, it shows the data remaining at that time period... Somewhat annoying if someone used it to see X amount used, but the math should still come out to being the same, it also seems more user friendly to me.

Honorary Alumnus

Re: Community website access required a modem reboot

But what it doesnt do is show me that Hughes claims I used X amount of data at the 4am time period while I can prove from the modem logs that I was in a 13.1.1 condition during the claimed period.

 

Associate Professor

Re: Community website access required a modem reboot

Moderator
Moderator

Re: Community website access required a modem reboot

Hi Gwalk!

 

Thank you for having a look at the new features in the support center and giving feedback. I've moved your post to its own topic so we can more easily track your feedback about the usage graph specifically. We'll send this info to our devs.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Honorary Alumnus

Re: Community website access required a modem reboot

Thanks Liz.

To me this goes directly to "accountability"

Many users already have credibility issues with data usage and those hourly details (if done in a timely manner) gave users an important comparison tool to use as a detailed counterpoint to what Hughes claims as usage.

 

Honorary Alumnus

Re: Community website access required a modem reboot

I guess if you can't see the issue from where you are further explanation would only be a waste pixals.

 

EDIT:

Perhaps you have an alternative method or solution?

 

 

Honorary Alumnus

Re: Community website access required a modem reboot

jezra,

Chastise? Not hardly.

You used to post valuable content here in the Community even if your approach was at times in the form of playing the Devils Advocate.

This is, as you well know, is a help forum. The forum was slated to undergo major updating and as a frequent poster you were invited to take the forum for a spin and offer your input for the betterment of all.

You responded to that with to the effect of that troubleshooting was your occupation. That is fine, your choice, now here you are "picking nits".

In my opinion, push, pull or get out of the way.

You didn't have anything to say when it may have benefited less knowledgeable users and now you seem to have a lot to say.