Lynn, you may also want to add this bit of info: "Please let me know how many lights are flashing or illuminated on your modem and which ones they are."
In light of this information, I would like to send out a technician free of charge. Please private message me with days and times that would work best for you. Keep in mind scheduling an appointment for a specific day may be difficult depending on the availability of the technician. Because of this, I will review the schedule based on your answers and present you with the one that matches closest. Also, please include a primary email and the name and phone number of the person most likely to be there for the repair, in your private message to me. This person does not have to be yourself, but they must be over 18 years old.