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No connection

New Poster

No connection

It's been a couple of months since I've been able to get online. As it was the beginning of Spring, I figured it was due to the new leaves obstructing the line of sight. I just set aside time today to cut two trees down to make sure the sight was clear, but still nothing. Modem "system", "send", and "receive" lights are off. When I login to the modem is says the modem needs to be activated. Any help?
14 REPLIES 14
New Poster

Re: No connection

SAN: --

ESN: 12839685

Diagnostic Code: 0000-2000-0200-0029

Assistant Professor

Re: No connection

From a computer connected to the modem (assuming it's an HT2000W), go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor.
What the the most recent set of state codes that you see there?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: No connection

I see 22.1.1, 22.2.1, 22.2.2, 3.1.1
Distinguished Professor III

Re: No connection

@Droblyn 

 

The very last one, the 3.1.1, corresponds with "Satellite cable appears to be unplugged or broken".  The other ones are all related to commissioning.  

 

I'd make sure that your coax connector at the back of the modem is at least finger tight.  Also, if you can, take a look at the coax connectors at the dish and make sure that none of the connectors have broken off or something like that.  If it's on the roof, please DO NOT do this.  This may very well be something that the reps will need to investigate, but I would check those things first.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: No connection

The first one (22.1.1) is troubling. It basically means the terminal doesn't know where it is, indicating a reset of some kind. Although the next two seem to indicate it lost and finally locked onto an outroute.

 

If the cabling is not secure indoors at the modem or outdoors at the dish transceiver, it could be that the modem parameters were reset - or possibly the modem just isn't receiving account parameters from the ground station on startup.

 

Hopefully that little red button in the back wasn't pressed, because it means a tech would need to come out and re-initialize the system.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: No connection

@MarkJFine 

 

What I'm hoping is that, if the connection can be made, it will sort itself out.  Something defiintely went wrong, that's for sure.   

 

I, too, hope the reset button wasn't pressed, or at least not for any length of time, anyway.

 

I have a feeling that a tech will be needed.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: No connection

I'm still working on this. I thank you guys for assisting me. I cannot proceed past the SQF screen (Max SQF 29, current SQF 29). It is possible that I, in the recent past, pressed the reset button. But prior to doing that, I would have had the same issue. All of the coax looks good and tight. I'm trying not to have an installer out, this stuff isn't rocket science after all, but if I don't have the right equipment.......
Will it connect with SQF less than 31?
Distinguished Professor III

Re: No connection


@Droblyn wrote:
Will it connect with SQF less than 31?

Not usually, no.  The threshold can vary, but 35 is generally the lowest possible, or at least that I've seen mentioned by the reps.  For me, personally, it's actually in the 50s.  

 

It definitely sounds like you need some help from a rep.  They're normally on M-F from approximately 8AM to 5PM EST, though there is occasionally one on during the weekend.  They usually reply within a day.  Though it's doubtful it will make any difference, it would probably be best to leave your modem plugged in so that the reps can attempt a remote connection to it.  It's doubtful it will be successful, but I believe they usually try. 

 

I'll tag a few to be sure that they see this thread and help you.    

 

@Liz

@Amanda 

@Damian     


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: No connection

Thanks, boss.