From a computer connected to the modem (assuming it's an HT2000W), go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor.
What the the most recent set of state codes that you see there?
The very last one, the 3.1.1, corresponds with "Satellite cable appears to be unplugged or broken". The other ones are all related to commissioning.
I'd make sure that your coax connector at the back of the modem is at least finger tight. Also, if you can, take a look at the coax connectors at the dish and make sure that none of the connectors have broken off or something like that. If it's on the roof, please DO NOT do this. This may very well be something that the reps will need to investigate, but I would check those things first.
The first one (22.1.1) is troubling. It basically means the terminal doesn't know where it is, indicating a reset of some kind. Although the next two seem to indicate it lost and finally locked onto an outroute.
If the cabling is not secure indoors at the modem or outdoors at the dish transceiver, it could be that the modem parameters were reset - or possibly the modem just isn't receiving account parameters from the ground station on startup.
Hopefully that little red button in the back wasn't pressed, because it means a tech would need to come out and re-initialize the system.
What I'm hoping is that, if the connection can be made, it will sort itself out. Something defiintely went wrong, that's for sure.
I, too, hope the reset button wasn't pressed, or at least not for any length of time, anyway.
I have a feeling that a tech will be needed.
Will it connect with SQF less than 31?
Not usually, no. The threshold can vary, but 35 is generally the lowest possible, or at least that I've seen mentioned by the reps. For me, personally, it's actually in the 50s.
It definitely sounds like you need some help from a rep. They're normally on M-F from approximately 8AM to 5PM EST, though there is occasionally one on during the weekend. They usually reply within a day. Though it's doubtful it will make any difference, it would probably be best to leave your modem plugged in so that the reps can attempt a remote connection to it. It's doubtful it will be successful, but I believe they usually try.
I'll tag a few to be sure that they see this thread and help you.