No internet detected

[RonDvorak]

I’m sorry but we are obviously not in sync with when I’m having issues and when you are looking at my modem. I spend about a week at my place out of the month. Like tonight 11/30, watching AMC on Roku and the stream is constantly pausing.

[Liz]

Thanks for the update, Ron. I've explained this to engineering and hope to get some feedback on the situation.   Your patience and understanding are much appreciated.

[RonDvorak]

There was no state code or anything that day when looking.

[RonDvorak]

I’d like to make this my official “services not rendered” and to cancel my contract. I’m spending $100 a month for a service that isn’t reliable and no where near what it says it is. Please let me know that my 2 years contract has been voided so I can pursue a service that WILL work. Thank you
Ron Dvorak

[maratsade]

5.2 DISPUTE RESOLUTION AND ARBITRATION PROCEDURES.

Notice of Dispute. Prior to filing any claim against the other, you and Hughes agree that you will first send the other a written Notice of Dispute. Any Notice of Dispute to Hughes should be sent to: HughesNet Customer Service, 11717 Exploration Lane, Germantown, MD 20876 (the “Notice Address”). Any Notice of Dispute to you will be sent to your billing address. The Notice should describe the nature of the problem or dispute and set forth the specific relief sought, including the amount of any monetary damages sought. If the party receiving the Notice of Dispute agrees within 30 days to provide the specific relief requested in the Notice of Dispute, no formal claim may be filed with respect to the subject of the Notice of Dispute. If we are unable to reach an agreement to resolve the dispute within 30 days after the Notice of Dispute is delivered, either you or Hughes may commence an arbitration.

See http://legal.hughesnet.com/SubAgree-03-16-17.cfm

[Liz]

Hi Ron,

Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.