I see it's your first post here, so welcome to the community! I pulled up your account and I do see that your terminal isn't remotely accessible, so let's get a tech out there to get you back online.
Your complimentary dispatch is currently scheduled for our earliest available slot: Monday, Dec 3, 2018 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case #117042307 if you need to reschedule. Please let us know how the site visit goes.
Good morning CollinsTM21,
Just checking in on your site, I see you're back online! If you have any other concerns, feel free to post back here in the community. We're here to help.