Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. However, in looking at your account, since you've ordered our service in August 2017, we can't guarantee that your sales call will be available.
Your patience and understanding are much appreciated.
Good morning Abenoit08,
Thank you for your patience while we worked to address your concerns. Due to the age of your sales order, your sales call is not available for review.
Currently, you're subject to our Fair Access Policy, so your speeds are slowed down. To avoid this, ensure you don't run out of your monthly allowance; here are some tips provided by our community to help: https://hninfo.us/datatips
In addition to seeing that your system is subject to the Fair Access Policy, I'm seeing that a few of your network devices don't have optimal wifi signal quality. Regardless of whether you have data or not, you may want to move the poor/fair performing devices closer to the modem to help improve performance:
Hope this helps.