I have no internet. It says I'm connected & have a strong signal.but when I try to search it say no internet. Did a connectivity test & it says unable to resolve gateway & you don't have connectivity to gateway. Built in self test says everything passed. State code says 11.2.1 a problem receiving data has occurred. A couple night ago I pushed the reset button on the modem because the internet was running slow. Since then I haven't had internet
Recommend you call the phone help line because they will need to walk you through re-registering your modem with the network.
Pressing the reset button zeroized it.
Thank you very. I will do that.
Good morning,
Just following up on this, glad to see you took the advice here and called in. Happy to see you're back online after a dispatch. Currently your site is subject to the Fair Access Policy so your speeds are reduced until your data reset on April 17 (or you buy a token).
Feel free to drop by the community again if you have any other concerns.
Thanks,
Liz