There is currently a system wide outage affecting Gen5 Echostar-19 customers, call volume is high, and there is nothing that basic support can help with in this scenario. There is no ETA for when service will be restored, but engineering is working on it. You can read the official statement here: https://community.hughesnet.com/t5/About-the-Community/Jupiter-2-Service-Alert/m-p/90607#M1252
There's not much point, most customers either dont have twitter, or have no access to a backup internet connection.
I am having the same problem exactly and I’ve been trying to get a hold of customer support since 6:42 PM and it is