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No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

47robby
New Poster

No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

When we switched from Wildblue several years ago, the original Hughesnet installer used the same pole we already had and simply swapped out the old dish for the new.  Unfortunately, that installer's laziness meant that our Hughesnet dish was pointed straight at a 50 foot tall grove of trees, giving us less than half the signal strength required to pass.  But we didn't realize that, and of course, connection to the net to goes down a hundred times a day.  We only found out these facts recently, and now feel we've been CHEATED all these years, since the repair tech they finally sent out claims there's no line of sight anywhere on our property that will give adequate passable signal for gen 4.  So apparently we can only have proper internet service if we upgrade to gen 5 and sign a new contract!  Being forced into a new contract like that does NOT seem fair at all, to me; what do you all think?  I mean, we paid fees in good faith and already fulfilled our contract years ago, but only got spotty service at best! 

I really wish Hughesnet would shoulder their responsibility for this shameful situation and make it right, not by roping me into yet another committment, but by providing the decent internet access I should have had all these years.  

With NO new committment.  

Any thoughts?

20 REPLIES 20
C0RR0SIVE
Associate Professor

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

47robby,

When a terminal goes through activation and sign-off, it downloads a file that contains parameters that dictate what the minimum required signal strength in your area is.  The terminal will not activate unless it meets that signal for a period of time during install, there is no way for an installer to activate or bypass this..  It's more likely that the trees have grown into line of sight over the years if LOS actually is the issue.

47robby
New Poster

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

Thanks for the reply, but there's no way the trees could've grown 30 feet since the original installation.

 

The repair tech said he couldn't believe we had ANY internet connection at all, with the signal strength so low.

GabeU
Distinguished Professor IV

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

 

In reality, the signal the dish receives is actually coming from a higher position than where it looks like the dish is pointing.  

 

I wouldn't doubt that the trees weren't in the way in the beginning and they grew to become a problem.  

 

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47robby
New Poster

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

I wasn't using my eyes to determine line of sight, and neither was the repair tech.

C0RR0SIVE
Associate Professor

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

Doesn't take 30 feet of growth to become an issue (and there are trees that can and do in fact grow upwards of 15 to 30 feet PER YEAR till they hit maturity).  Would only take a few feet before it starts to become an issue, add on a few more feet and it could become a serious problem that impacts service.

That aside, what GabeU said is correct, while the dish may be appearing to point at a certain height, it's actually reflecting the signal and the pointing is much higher than you could think.

maratsade
Distinguished Professor IV

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!


@47robby wrote:

When we switched from Wildblue several years ago, the original Hughesnet installer used the same pole we already had and simply swapped out the old dish for the new.  Unfortunately, that installer's laziness meant that our Hughesnet dish was pointed straight at a 50 foot tall grove of trees, giving us less than half the signal strength required to pass.

 

Was Wildblue working back then, or did you also have a line of sight issue with them? 

47robby
New Poster

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

Hughesnet's "service" hasn't gotten worse over the years, it has ALWAYS been shoddy and spotty.  It's an issue that began at day one and has continued to this day.

C0RR0SIVE
Associate Professor

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!

As stated earlier, OVT (Onsite Validation Test) will NOT pass an install that doesn't have adequate signal strength, and the system will not be functional, and the installer wouldn't get paid.  Installers do not have the ability to ignore the tests the modem performs during it's activation.

If LOS is an issue now, it is because of growth of the trees, if you want to stay on Gen4 then you will probably have to top the trees or cut them down, that is IF LOS is actually your issue.

What does your modem report the SQF (Satellite Receive Signal Strength) as at http://192.168.0.1/#!/home/status  ???

maratsade
Distinguished Professor IV

Re: No line of sight FIVE YEARS AGO, installed gen 4 dish anyway!


@47robby wrote:

Hughesnet's "service" hasn't gotten worse over the years, it has ALWAYS been shoddy and spotty.  It's an issue that began at day one and has continued to this day.


It has actually improved considerably over the years, though clearly you are having issues with it.