No service provided

[Cet022888]

I have not had internet for the past month. Calling in for assistance is a joke. I need to know why my service is not working and if I am able to disconnect because, honestly, this company and service is a joke!!!! 

Signed, 

Frustrated Professional who can’t even use her wireless service at home. 

[maratsade]

Could you provide some more detail? Is your internet completely gone? When you go to this address, http://192.168.0.1/#!/home/status, what is the number next to State Code? 

[Liz]

Good morning Cet022888,

I see it's your first post here, so welcome to the community!  I pulled up your account to investigate and see that the HughesNet system is working normally.

Diagnostics show these current speeds:

Last Run: 03/21/2022 10:17 am
DL Speed (Mbps): 29.726
UL Speed (Mbps): 2.216

One thing I did notice is that the DirecTV device only has a Fair connection to the wifi network. If you can directly connect that device to the HughesNet modem, you may improve that device's performance. Otherwise, try moving the DirecTV device closer to the modem. If the device can't be moved, try switching it to the 2.5 GHz network, as the 2.5 GHz network has a wider range than the 5 GHz.

-Liz

[GabeU]

@Cet022888 

Regarding Liz's mention of a DirecTV device, please be aware that DirecTV receivers can end up using a lot of data, even if you don't watch anything 'on demand'.  Because of this, it's normally recommended that a DirecTV receiver not be connected to HughesNet.  Just keep this in mind if you have had or end up having an issue with data usage.  

[Liz]

Good morning Cet022888,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Liz