No service

[CDavis1228]

My service is down

[Liz]

Hi CDavis1228,

I see it's your first post here, so welcome to the community! We can certainly help; so what happened? Which LEDs are lit on the HughesNet modem?

Try powercycling the modem (unplug the modem's power cord from its power brick, wait 30 seconds, then replug) and see if the internet comes back afterwards.

If the internet doesn't come back after power cycling, please tell me the state code by going to www.systemcontrolcenter.com and clicking the SYSTEM STATUS icon at the top. That URL is for a page on your modem, so no internet connection needed.

Let me know what the state code is; it's a series of numbers separated by dots, like 0.0.0.

If you prefer to troubleshoot this live or need to troubleshoot another time, call us at your convenience, we're available by phone 24/7: 866-347-3292

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[maratsade]

n/c

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[Liz]

Good morning CDavis1228,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Liz