No signal from dish?

[Commandantkenny]

I am not getting any internet now. All the lights on the modem are flashing except "system" "sending" and "receiving". I pushed reset but nothing changed. Do i need to go on the roof and align the dish?

[C0RR0SIVE]

No, if the dish requires realignment, you will need a technician.  Have you had any recent storms that could have thrown the alignment off?

Are you able to get to http://192.168.0.1 when connected with a network cable to your HT2000w or HT1100 Modem?

Be cautious about pressing the reset button on the back, if held for too long it can erase system parameters which will require a technician visit.

[Commandantkenny]

http://192.168.0.1? Without you guys i don't get any signal at home. Im trying to figure this out from work. Would i hook a laptop to the modem?

[C0RR0SIVE]

...Yes, you would need to connect a computer to the modem and try to visit that page when connected to the modem, that page is the modems internal interface.

If you are able to get to the page, it should say Hughes on it, and display a few status icons at the top, they should all be green.

[Commandantkenny]

And if they are not, can i fix it or no?

[C0RR0SIVE]

Would probably require a technician visit.... Customers aren't allowed to attempt repointing of their dish as that may not be what the issue is, and if on the roof and they fall...

@Liz can perform diagnostics, please ensure the coax cable is secure on the back of your modem.

[Commandantkenny]

So if they are not green, my only option is get a technician?

[C0RR0SIVE]

In most cases, Hughes will try a few things remotely, and sometimes that will work, but will usually have to send a technician out.

[Commandantkenny]

Ok just want to make sure i got this before i get home because i won't be able to call or look up anything. I guess they will try to do something from the interface... i will see how that go's.

[Liz]

Hi Commandantkenny,

Welcome and thanks for posting. When you get home and access the System Control Center at 192.168.0.1, click the System Status button (which may not be green in your case) and let me know what State Code you see. Normally it's 0.0.0 if all is OK. I'm unable to access your site remotely, but the state code will help me determine the next steps to addressing your concern.

Your cooperation, patience, and understanding are much appreciated.