It's possible that the modem has had some sort of fault. The reps can take a look at it. If you don't normally do so, please make sure to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment, including the modem itself, if they deem it necessary.
The reps are on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.
Sorry about that, I am sure we can get you fixed up. Let me take a look at your account really quick and see if I can spot the problem.
I was going to let you know we got a bad alignment reading back, but I scrolled through the account history and saw that you've already gotten in contact with us. I'll send you more information regarding the scheduled dispatch in a private message.