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No system light

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New Poster

No system light

Hello the system light on my modem is off. Ive rebooted and done a hard reset on the modem but it still out.
Please help.
3 REPLIES 3
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Distinguished Professor IV

Re: No system light

It's possible that the modem has had some sort of fault.  The reps can take a look at it.  If you don't normally do so, please make sure to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment, including the modem itself, if they deem it necessary.  

 

The reps are on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.  

 

@Liz

@Amanda


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Moderator

Re: No system light

Hello Guzziguy,

 

Sorry about that, I am sure we can get you fixed up. Let me take a look at your account really quick and see if I can spot the problem.

 

Thanks

Amanda

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Moderator

Re: No system light

Hi Guzziguy,

 

I was going to let you know we got a bad alignment reading back, but I scrolled through the account history and saw that you've already gotten in contact with us. I'll send you more information regarding the scheduled dispatch in a private message.

 

Thank you,

Amanda