We called to cancel our account because the only high speed we could get was on the LTE on our galaxy 9s plus. The discussion ended with a free month of next upgrade, guaranteed 25 mbps, plus no controlled slowing of speed. Well, I opened the SPEED TEST APP and WOW! No change. Why is there even a HIGH USAGE slowing. Why will I be billed one more month of fees, speeds, and failed ability to watch any movie at all. I have been testing the speed ever since the discussion with service rep. I have a history that proves our download speed is way below advertised speed. Upload speed was 1! Yes,1!
I texted history to hughes mess but have not heard anything
