cancel
Showing results for 
Search instead for 
Did you mean: 

Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

bonnydunn
New Member

Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

I have called in on this before to no avail!  We are now fapp'd for 24 hours -and when I try to unfap it says site unavailable - when I called in before they couldn't unfap either and after I was on the phone for 30 minutes just said forget it ! I don't understand why I need to be on the phone for a problem to be fixed!!  One that is not in my end!!
23 REPLIES 23
BirdDog
Assistant Professor

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

How are you trying to use tokens? Must use the Status Meter or through My Dashboard:  http://my.hughesnet.com/

There is an outdated page that will not work, you may be using that.

EDIT: With the Status Meter you need to click on Purchase Tokens then it will show ones already available to use.
C0RR0SIVE
Associate Professor

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

As BirdDog stated, you are using an old outdated legacy page that isn't maintained anymore... To purchase tokens, please use the Status Meter, or, log into your account at http://my.hughesnet.com to use your tokens.
Amanda
Moderator

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

Hello bonnydunn,
Welcome to our community and thank you for your post. I was able to locate your account by your email address and take a look at your previous calls with us. I do see that you exchanged emails with a corporate officer who explained our upgrade offer & the opportunity to cancel without early termination fees due to your problems. If you have changed your mind about cancelling, have you considered upgrading from your HN7000S system?

Thank you
Amanda
bonnydunn
New Member

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

I called in last time -and went through 30 mins of hughesnet tryig to figure out and unfap on their end -case no  53678490  where exatly should I go on hughesnet to restore - I've looked on the website and was on the phone with your tech support who couldn't figure it out eiher - - san t000118614 - 

As far as the cancelling -the last person I spoke with thought she had the issues worked out  53923669
lilly - 

The main reason for cancelling or considering is because I was promised a package last year that you kept overcharging me for and due to autobill pay didn't notice - I was going to quit hughes but case no 51461313 Steven MArtinez promised me he would make sure I actually got what I was promised for the year of 2016.  The promise wasa $30 discount each month - 

I was offered that discount last year to keep me as a customer -but you kept overcharging me and I kept having to call in - seems like nothing changed this year -I insisted on paper billing for free so I could catch the errors and there has only been one month when your billing was actually able to keep it's promise.

There are no early termination fees to be waived -I've been a customer way too long - 

What I don't understand is how your corporate office thinks I'm out of line for expecting to receive what I was promised - 

I have no desire to upgrade because the service as far as internet goes is fine while it works and the important part of this service is the unlimited time during off-peak hours.  The new plan is not that generous.  This system works fine we are just being over-charged based on our agreement that apparantly I am out of line for expecting hughesnet to uphold.



here are my notes from all my calls with Hughes since last DEC

Called in Dec 9th -  promised in compensation for all the screwed up prior billing
jan = free

feb =19.99

mar-dec = 49.99


2mon - July / Sept = from people


$90 for 3 months not credited.
Jan free 


Jan 6th -spoke with  Tyrone case #51933524
zeroed out balance for January and made Feb 19.99
Mar-Dec = 49.99
no charge for receiving invoices in the mail - 


Feb-Dec @49.99/month


 
****
Call back dec 14th -said not acknowledging the free 


Carlos - 
51550542




51549666


Feb 5th - received bill for $79.99 called in -supposedly will now be sure bill correctly generated for $49.99




CASE NO 52559469


Bill generated for $103-$104 - said I was past due - 
Called in - Mar 17 2016
... can’t find the $49.99

case # 53120479 (53min call)

says will apply $30 credit to next bill but doesn’t explain the $30 supposed to already be getting - next month should be $19.99






$30 
Louise Mendoza


20mar
ref# 53161576
promised again— 


new ref # 53161629
promising remove past due
internet working w/in hour
 alisha....
(25min call)




6:12...  6:51 
now xferred to mgr Owen Fritzer


says he says the $30 credit on my account but has to figure out how to make it reflect.  For now he will extend my due date so the late notices quit - will examine the account and try and make some sense of the credits and amounts owed.


I offered to pay the rest of the year in advance.


April Payment is pending right now - so May--Dec would be 8 months=$399.92


(the only other no would be $449.91 which does not take into accoutn the amount pending for April)


Owen says he will write good notes on the account and call me back if need be


53200573


mar28th  call in again   (40 min)
9:26am--
Pearla Jones-in brownsville tx


april 2nd will show 0 balance
May2  $49.99
will apply credits etc and pop up msgs will disappear
53279573




April 15 -10 min call says $30 owed -(too tired to care - -supposed to have been 0 for april)
53584820
Sabrina


called in Thurs -21st -Fappd’d as usual can’t unfap on the phone for 

case 53678490  




no balance
ref# 53820320




phone call 6may2016 started 444pm -reference new bill for $79.99 
very nice and helpful
will receive email -
case no - 53923669
lilly - 

bonnydunn
New Member

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

Please tell me exactly where on hughesnet to restore!!   tech support ob phone couldn't figure it out and i don't see any place - 

thanks
Amanda
Moderator

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

Bonny - when you go to http://supportcenter.myhughesnet.com and look on the first page do you see a link that says "Token Management"? Let me know if you get any errors when you access that page - or post a screenshot so we can check it out.

Thanks
Amanda
bonnydunn
New Member

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

bonnydunn
New Member

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

no token history available - last contact w/hughes was this

May10 start call 3:56
issue -can’t unfap & ask if billing resolved from last call.


case 53976490 Jerry Varga  (waiting for phone transfer to supervisor - already waited 5+mins already supposedly transferring me supervisor -nothing accomplished yet 4:16pm


anna lee -supervisor 

They swore they would call me back within 2 days and that it would be escalated to advanced tech support - -of course I have heard nothing back -- 

I don't come check this website out regularly - and I have other things to do than spend my life on the phone with Hughes - ....
BirdDog
Assistant Professor

Re: Ongoing problem - can't unfap! We have tokens to use to unfap but always sats site unavailable when try to unfap

Have you cycled power on the modem previously to see if that corrects it? If yes, then there is a glitch in the system for your account and most likely the reps here are gone for the weekend.