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Outlook Email Issue

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David_78933
Sophomore

Outlook Email Issue

In the past week, I am having difficulty sending emails from one of of my Hughesnet addresses, which I have used for years. The other two addresses appear to be working normally and not having any problems. All three addresses are set up identically in Outlook 2019 on a Windows 10 PC. Most of the time when I try to send an email now, I get an "Undeliverable" message back. In some cases the message indicates the mail was rejected by the recipient's mail server. In other cases it just says the recipient can't be reached. That includes mail sent to my wife at her Hughesnet address.
2 REPLIES 2
Liz
Moderator
Moderator

Hi David,

 

Thanks for posting and sharing what you've tried so far, that helps. I'd like to dig into this further with you, I could use the additional information:

 

Which email address can't send? (You can privately message me with this and any other requested personal info as opposed to posting them here in your thread.)

Can you send email natively? (Bypassing Outlook and accessing mail from https://my.hughesnet.com)

What is the full "Undeliverable" message?

What is the full rejection message?

What is the full "can't be reached" message?

What is your wife's email address?

Can she receive mail from the other HughesNet addresses?

Can she receive mail from other domains/non-HughesNet addresses?

Please try removing and re-adding the e-mail address in Outlook to see if that makes a difference.

 

Looking forward to hearing back.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Good morning David, 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!