Hello 1971mach1,
Welcome to our community and thank you for reaching out to us. I was able to locate your account and review the recent notes. From what I am seeing, you let our support agent know that you use a VPN. If so, please know that this is not something recommended to be used over any satellite internet connection due to latency.
I do also see that from a series of tests there was some definitive results that came of one of your calls. Below is a screenshot of an agent's notes from your call to us on 2/14 (case: 102708997). At this point we do recommend reaching out to Netgear and finding out what sort of advice they can offer.
(click to enlarge)
Thank you
Amanda